FOR RELEASE: January 11, 2006
CONTACT: Laurie Beacham, Joanne Doroshow, 212/267-2801;
CONSUMER GROUP RELEASES MAJOR STUDY DOCUMENTING
Report Reveals Increased Suffering of Victims Due To
Americans for Insurance Reform (AIR) today released a comprehensive report documenting the insurance industry’s poor response to Hurricane Katrina. The report, entitled The Insurance Industry’s Troubling Response To Hurricane Katrina, details actual case studies of numerous Gulf Coast residents, revealing a significant pattern of callousness, unfairness, and generally inept performance by many companies. In some cases, insurers’ conduct worsened the suffering of policyholders, many of whom were left hungry and homeless by the hurricane.
One of the contributors to the report, Joanne Doroshow, AIR co-founder and Executive Director of the Center for Justice & Democracy, said, “This report shows that many policyholders who were exhausted, traumatized, and without food, water or a roof over their heads, looked to their insurance carriers to come to their aid as they struggled to survive. But what many found was not help at all, but rather resistance by insurance companies to pay them anything, leaving victims frustrated and angry, not to mention destitute.”
The report also warns that the property/casualty insurance industry, which made huge profits in 2005 despite the hurricanes, appears to be using the disaster as an excuse to unfairly raise rates and flee certain areas, leaving policyholders in the lurch. AIR makes certain recommendations for insurance industry reform and improvements to the National Flood Insurance Program. The report also contains tips to help policyholders deal with insurance companies.
Report contributor and AIR co-founder J. Robert Hunter, who is Director of Insurance for the Consumer Federation of America, and former Federal Insurance Administrator and Texas Insurance Commissioner, said, “It is vital that the states of Mississippi, Louisiana, Alabama and Texas take firm steps now to assure homeowners that insurance will be available and affordable as the next hurricane season approaches.” Among the measures called for are: a moratorium on cancellations and non-renewals of homeowners insurance policies to give states time to develop plans for insuring homes that could not get or keep private insurance; a freeze on home insurance prices; mitigation measures that prohibit or control construction in high risk zones; and market conduct examinations by states to determine if insurers have been engaging in unfair claims practices in violation of state law.
The case studies contained in The Insurance Industry’s Troubling Response To Hurricane Katrina, were gleaned from hundreds of calls that came into AIR’s Katrina Insurance toll-free hotline, established on September 12, 2005. This unprecedented hotline allowed AIR to monitor complaints, refer them to government officials where appropriate, and keep records of hurricane-related insurance problems. Among the most common problems were:
In the report, AIR calls on Congress to require the Federal Emergency Management Agency (FEMA) to obtain updated flood maps by January 2007, noting that use of outdated flood maps was directly responsible for much of the carnage and destruction. Other measures that AIR recommends include:
Hunter said, “Insurance should be a policyholder’s road to recovery at times of personal crisis. After Katrina many insurance companies have too often been more like stone walls, blocking the way for policyholders to recover.”
“Many things went terribly wrong in the insurance industry’s response to Katrina. If major changes aren’t implemented, the same tragic stories could unnecessarily repeat themselves,” added Doroshow.
AIR is a coalition of over 100 public interest organizations from around the country that seek stronger oversight over insurance industry practices. It is a project of the Center for Justice & Democracy.
Click here for the full study.
Americans for Insurance Reform, 90 Broad St., Suite 401, New York, NY 10004; Phone: 212/267-2801; Fax: 212/764-4298
(AIR is a project of the Center for Justice & Democracy)